Privacy Policy

OffRale Technologies (Pty) Ltd Last updated: July 2026

OffRale Technologies (Pty) Ltd ("OffRale", "we", "us", or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you interact with our website, WhatsApp Business services, and related digital products.

1. Information We Collect

We may collect the following information when you interact with us:

• Contact information you provide, such as your name, phone number, email address, and business name

• Messages and enquiries sent to us via WhatsApp, our website contact forms, or email

• Business information provided when engaging our services (e.g. gym details, membership plans, client records for platforms we build on your behalf)

• Usage information, such as how you interact with our website or WhatsApp automation tools

2. How We Use Your Information

We use the information we collect to:

• Respond to enquiries and provide requested services

• Deliver and support WhatsApp automation, website development, and related digital services

• Process payments where applicable

• Improve our services and communications

• Comply with legal obligations under South African law

3. WhatsApp Business Communications

When you message OffRale Technologies via WhatsApp, your phone number and message content are processed through Meta's WhatsApp Business Platform in accordance with Meta's Privacy Policy. We use this communication solely to respond to your enquiry, provide information about our services, and follow up where appropriate. We do not sell or share your WhatsApp contact information with third parties for marketing purposes.

4. Data Sharing

We do not sell your personal information. We may share information with:

• Service providers who help us operate our business (e.g. hosting providers, payment processors such as Ozow and Stitch)

• Legal authorities where required by law

5. Data Security

We take reasonable technical and organisational measures to protect the information you share with us against unauthorised access, loss, or misuse.

6. Your Rights

Under the Protection of Personal Information Act (POPIA), you have the right to:

• Request access to the personal information we hold about you

• Request correction or deletion of your information

• Object to the processing of your information

• Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, contact us using the details below.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

9. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us:

OffRale Technologies (Pty) Ltd Johannesburg, Gauteng, South Africa Email: info@offraletechnologies.com

This policy applies to all OffRale Technologies digital products and services, including our website, WhatsApp Business automation tools, and client platforms.